MForum.ru
14.08.2004, MForum.ru
Mobile Diagnostix Inc., a pioneer in wireless customer care automation, today announced the latest release of its flagship SmartCare solution that reduces mobile data and 3G customer care expenses for wireless carriers.
MDI's SmartCare automatically gathers information from the mobile device and other back office systems, analyzes the data using a sophisticated rules engine, then suggests appropriate remedies to the customer care agent and/or subscriber. SmartCare ensures fast, accurate diagnostics of mobile data problems, reducing average call handling time by more than 60 per cent. SmartCare also increases first call resolution and reduces the frequency of support escalations, resulting in significant reduction of customer care expenses and more satisfied mobile data subscribers.
"SmartCare reduces customer care expenses by simplifying the problem resolution process for customer service representatives," said Mobile Diagnostix CEO Ian Collins. "SmartCare's expert system allows fast and efficient resolution of problems for subscribers, delivering a superior customer service experience, as well as promoting increased mobile data usage."
SmartCare 2.0 enhancements include advanced diagnostic rules management; automated workflow through an intuitive browser-based interface; dynamic reporting features; a broad base of supported handsets, including Symbian, PalmOS, Microsoft SmartOS, and J2ME-based handsets; new back office integration options; and schedule-based event triggers. By combining a diagnostic tool with a comprehensive rules-based knowledge repository, SmartCare drives efficiency gains and facilitates greater use of front-line call center resources to address complex mobile data issues.
"Customer satisfaction is key to driving usage and adoption of new wireless products," said Jeff Brunet, CTO at MDI. "Quick, effective customer care is critical to increasing customer satisfaction during the rollout and maturation of mobile data product portfolios. The carrier/subscriber relationship enhanced by high quality customer care is a requirement to building long-term profits."
MForum about Mobile Diagnostix Inc.
Mobile Diagnostix's SmartCare suite is the leading mobile data and 3G customer care platform in the wireless industry. Established in 2002 to focus exclusively on developing wireless customer care automation solutions, the company has developed a flexible customer care framework that reduces time, errors, and the expense of providing customer support to wireless data subscribers. Inspired by the architecture and scalability of leading telecom-billing solutions, SmartCare has been designed from the ground up to address the specific business and technical requirements of the wireless industry. Mobile Diagnostix Inc. is the most recent extension of Wyrex Communications Inc., founded in 1993 to provide services during the worldwide 2G PCS network builds.
© "MForum"
08.07. [Новинки] Анонсы: Honor X9c 5G представлен официально / MForum.ru
08.07. [Новинки] Слухи: Honor X70 получит АКБ емкостью 8300 мАч / MForum.ru
07.07. [Новинки] Анонсы: Itel City 100 представлен официально / MForum.ru
07.07. [Новинки] Слухи: Infinix Hot 60 5G + оснастят One-Tap AI Button / MForum.ru
04.07. [Новинки] Слухи: Аксессуары для Samsung Galaxy Z Flip 7 показали на рендерах / MForum.ru
03.07. [Новинки] Анонсы: Moto G100 Pro с MediaTek Dimensity 7300 и АКБ 6720 мАч представлен официально / MForum.ru
03.07. [Новинки] Анонсы: Infinix Hot 60i с AI-функциями представлен официально / MForum.ru
03.07. [Новинки] Анонсы: Tecno представила 3 смартфона серии Spark 40 / MForurm.ru
02.07. [Новинки] Cлухи: Появились подробности о Google Pixel 10 Pro и Google Pixel 10 Pro XL / MForum.ru
02.07. [Новинки] Анонсы: Nothing Phone (3) с Glyph Matrix представлен официально / MForum.ru
01.07. [Новинки] Слухи: Moto G96 5G может быть представлен 9 июля / MForum.ru
01.07. [Новинки] Слухи: Появились данные о размере батареи Redmi Turbo 5 Pro / Poco F8 / MForum.ru
30.06. [Новинки] Анонсы: Xiaomi Watch S4 41 мм и Band 10 представлены официально / MForum.ru
27.06. [Новинки] Анонсы: Xiaomi Pad 7S Pro 12.5 на чипсете Xring O1 представлен официально / MForum.ru
26.06. [Новинки] Анонсы: Redmi K80 Ultra представлен официально / MForum.ru
26.06. [Новинки] Анонсы: Экологичный смартфон Fairphone 6 представлен официально / MForum.ru
25.06. [Новинки] Анонсы: Poco F7 на чипсете Snapdragon 8s Gen 4 представлен официально / MForum.ru
24.06. [Новинки] Анонсы: Galaxy Unpacked 2025 состоится 9 июля / MForum.ru
24.06. [Новинки] Анонсы: Компактный смартфон Vivo X200 FE представлен официально / MForum.ru
23.06. [Новинки] Анонсы: Oppo K13x 5G представлен как «самый надежный смартфон в сегменте» / MForum.ru