Mobile Diagnostix Inc. (www.mobilediagnostix.com), a pioneer in lowering mobile data and 3G customer care expenses for wireless carriers worldwide, today announced support for Java Handsets in the latest build of its SmartCare™ Platform (patent pending).

Mobile operators can now provide next generation automated customer care to their subscribers who have chosen handsets with Java capabilities, while dramatically reducing customer care expenses and significantly improving subscriber satisfaction.

A recent report by the Zelos Group predicts Java will be the dominant terminal platform in the wireless sector. Support for the technology will be found in more than 450 million handsets sold in 2007.

“When combined with our existing support for Microsoft, Palm, RIM and Symbian operating systems, the addition of Java support enables our SmartCare platform to address a higher percentage of phones in every market,” says Mobile Diagnostix CEO Ian Collins. “If you look at any carrier’s top 10 handsets in terms of customer care call volume, they will almost always fall within this group, allowing Mobile Diagnostix to focus on the quickest reduction of customer care expenses for wireless operators.”

Providing timely, efficient customer support for Java-based phones can be an expensive effort. Problems can be time-consuming to solve due to the difficulty in gathering complete, accurate diagnostic information. This can be complex for both the customer care staff and for the subscriber who must provide the information. This often translates into frustrated customers and reduced subscriber loyalty.

“Adding support for Java handsets was the next logical step for Mobile Diagnostix, and moves us one step closer to our goal of support for all mobile data enabled handsets,” adds Collins. “We will continue to work our way from the most complex handsets toward simpler devices, as we work with our carrier customers to identify the most costly handsets in terms of support cost.”

Research shows customer satisfaction is key to driving usage and adoption of new wireless products. Satisfied mobile data subscribers use more data, are less likely to move to another network, and provide positive endorsements to friends, family and colleagues. Quick effective customer care is critical to increasing customer satisfaction during the rollout and maturation of mobile data product portfolios. The carrier/subscriber relationship enhanced by superior customer care is one of the keys to building long-term profits.

MForum about Mobile Diagnostix Inc.

Mobile Diagnostix’s SmartCare™ suite is the leading mobile data and 3G customer care platform in the wireless industry. Established in 2002 to focus exclusively on developing wireless customer care automation solutions, the company has developed a flexible customer care framework that reduces time, errors, and the expense of providing customer support to wireless data subscribers. Inspired by the architecture and scalability of leading telecom-billing solutions, SmartCare™ has been designed from the ground up to address the specific business and technical requirements of the wireless industry. Mobile Diagnostix Inc. is the most recent extension of Wyrex Communications Inc., founded in 1993 to provide services during the worldwide 2G PCS network builds.

© "MForum.ru"